Refund and Returns Policy – Plutosec
At Plutosec, we strive to provide high-quality cybersecurity services and solutions. However, if you are not satisfied with our services, we offer the following Refund and Returns Policy:
1. Service Cancellation & Refunds
- Prepaid Services: If a service is canceled before initiation, a full or partial refund may be issued based on the work already completed.
- Ongoing Services: Refunds for services already in progress will be considered on a case-by-case basis, depending on the extent of work completed.
- Completed Services: Due to the nature of cybersecurity services, refunds are generally not provided once the service has been fully delivered.
2. Training & Digital Products
- Refund Eligibility: Refund requests for training courses, reports, or digital products must be made within 7 days of purchase.
- Access & Usage: Refunds will not be issued if the training material has been accessed, downloaded, or used.
3. Custom Engagements & Consulting Services
- Custom projects and consulting services are non-refundable once work has commenced, except in cases where Plutosec fails to deliver agreed-upon services.
4. How to Request a Refund
To request a refund, please contact us at info@plutosec.ca with the following details:
✅ Name and contact information
✅ Service or product purchased
✅ Reason for the refund request
✅ Supporting evidence (if applicable)
Our team will review your request and respond within 5-7 business days.
5. Policy Updates
Plutosec reserves the right to modify this Refund and Returns Policy at any time. Changes will be communicated via our website or email notifications.
For any inquiries, feel free to reach out to us at info@plutosec.ca.
